If you’ve been involved in a crisis or major emergency involving public information there is a very good chance you were a participant in or witness to a conversation something like this:PIO: I know it is going to make us look bad but we have to come out with it.Response Leader or Executive: ...

guest published in:12-02   reply:0   view:253    last updated:12-02 12:36( guest )

guest published in:10-21   reply:0   view:184    last updated:10-21 11:05( guest )

I’ve been part of several turnarounds and have led a few i

guest published in:09-04   reply:0   view:157    last updated:09-04 09:49( guest )

This morning I woke up and as usual checked Twitter to see what was happening.One of the local broadcast news stations were tweeting reports about Walt Disney World’s monorail crashing. I wanted to get my information directly from the company so I checked Disney’s Twitter account…nothin

guest published in:07-06   reply:0   view:172    last updated:07-06 03:24( guest )

I’m continuing the discussion I began in my last post about when a crisis hits a brand. Geoff Dodds Julie Schwartz and I brainstormed the different responses customers can have to a crisis and the steps you can take to address the problems.Breaking the promiseWhen a crisis hits customers make ...

guest published in:06-06   reply:0   view:207    last updated:06-06 04:20( guest )

Crises bring stress chaos outsized external demands and political upheaval to an organization and its leadership. Managing a crisis in today’s world is increasingly complex and fraught with opportunities for failure. The modern crisis does not follow the model of yesterday where the organizat ...

guest published in:06-04   reply:0   view:197    last updated:06-04 15:29( guest )

ABSTRACTThe global financial crisis brewing for a while really started to show its effects in the middle of 2007 and into 2008. Around the world stock markets have fallen large financial institutions have collapsed or been bought out and governments in even the wealthiest nations have had to co ...

guest published in:05-16   reply:0   view:485    last updated:05-16 08:25( guest )

It's almost a joke amongst communication pros. The first step isn't the YouTube video response. It isn't evaluating whether the Twitter uproar is gaining velocity or dying out. It isn't even pulling your comms team together for a crisis meeting internally to figure out what to do. The first ste ...

guest published in:04-27   reply:0   view:223    last updated:04-27 16:25( guest )

Kasey Edwards first realised something was wrong when one day she simply didn't want to get out of bed and go to work. This wasn't simply down to Monday- morning blues a hangover or demotivation at a diary filled with dull meetings. It was more significant than that: 33-year-old Edwards was ha ...

guest published in:04-05   reply:0   view:246    last updated:04-05 11:00( guest )

EAST RUTHERFORD NJ: MWW Group partnered with Maryland-based Paratus LLC a crisis management consultancy to offer a new service to help clients facing a crisis. The service called C3Ready will integrate operations and communications. Matthew Rose EVP at MWW Group said the agency became associ ...

guest published in:04-04   reply:0   view:185    last updated:04-04 08:42( guest )